Policy on Returns and Exchanges

1. Eligibility for Returns:
   • Medications: In general we cannot accept returns once they have been dispensed or shipped due to the nature of prescription medications. Requests for replacement are only valid if:
     • The product delivered is damaged.
     • The product is expired.
     • The product delivered is incorrect or different from the one posted on the site.
   • Non-medications: These products can be returned within 7 days from the date of delivery, provided they are unopened, in their original packaging, and in a resalable condition.
2. Return Process:
   • Before initiating a return, please contact our customer support team within 3 days of receiving the product. You can reach us through our customer support hotline or email (contact@medsgo.ph), which can be found on our website.
   • Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number, which you must include with your return shipment.
   • Please ensure that the product is securely packaged to avoid damage during transit. We recommend using the original packaging, if available.
   • Ship the product back to us using a trackable and insured shipping method. The return shipping costs will be your responsibility unless the return is due to an error on our part (e.g., wrong product shipped).
   • Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria. If approved, we will process your refund or provide you with a store credit, depending on your preference.
3. Refund and Store Credit:
   • Refunds will be issued using the original payment method used during the purchase.
   • If you opt for a refund, please allow up to 10 business days for the refund to be processed and reflected in your account.
   • In some cases, we may offer store credit instead of a refund, which can be used for future purchases on MedsGo.
4. Exceptions:
   • Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on your preference.
   • Expired Medications: If you receive an expired medication, please notify us within 7 days of delivery. We will replace the product or provide a refund.
   • Order Errors: If we make an error with your order (e.g., wrong product, incorrect quantity), please contact us within 7 days of receiving the product. We will arrange for a return or reshipment at our expense.

Please note that certain products, such as perishable items and medications that require refrigeration, may have additional return restrictions due to safety and health regulations.

If you have any further questions or need assistance regarding our return policy, please don't hesitate to contact our customer support team. We are here to help you.

Note: This return policy is subject to change at the discretion of MedsGo. Please refer to our website or contact customer support for the most up-to-date information.