Privacy policy

Effective Date: 04 December 2024

MedsGo Trading OPC ("Company," "We," "Us," or "Our") operates an e-commerce platform and provides telemedicine services in the Philippines ("Platform"). We respect your privacy and are committed to protecting it. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with Republic Act No. 10173 or the Data Privacy Act of 2012 (DPA) and its Implementing Rules and Regulations (IRR). By accessing or using our Platform and services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our services.

Information We Collect

We collect the following types of personal information:

1. Information You Provide Directly:
   • Personal Information: Name, contact details, email address, date of birth, gender, and other identifying information.
   • Health Information: Medical history, symptoms, treatment details, and other health-related information shared during consultations.
   • Payment Information: Billing and payment details.
2. Information We Collect Automatically:
   • Usage Data: IP address, browser type, device information, and interactions with our website.
3. Information from Third-Party Sources:
   • Data from social media platforms when you connect with us through those platforms.

Purpose of Data Collection

Your information is collected and used for the following purposes:

1. Service Delivery:
   • Facilitate telemedicine consultations and provide appropriate medical advice, treatment, and diagnosis.
   • Process orders, payments, and transactions.
   • Manage your account and provide personalized experiences.
2. Platform Maintenance and Improvement:
   • Enhance and optimize our Platform, services, and user experience.
3. Communications:
   • Send updates about your account, our services, and promotions.
4. Compliance:
   • Fulfill legal obligations, such as tax, accounting, and regulatory requirements.

Disclosure of Information

Your personal information may be disclosed to:

1. Service Providers and Partners:
   • Third-party service providers (e.g., payment processors, shipping providers) to facilitate our services.
   • Medical professionals to deliver telemedicine services.
2. Government Authorities:
   • To comply with legal obligations or respond to lawful requests.
3. Marketing Partners:
   • With your explicit consent, for sending promotional communications.

We do not sell your personal information for marketing purposes.

Data Retention

Your personal information is retained:

• As long as you use our Platform and services.
• For the period necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

If your account becomes inactive for an extended period, it may be deactivated, and your data deleted unless a longer retention period is legally mandated.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your user experience. You can control cookies through your browser settings. Disabling cookies may limit some features of the Platform.

Data Protection and Security

We implement appropriate technical, organizational, and physical measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction. However, no system can guarantee absolute security, and sharing your information is at your own risk.

Your Rights

Under the DPA, you have the right to:

• Access: Request a copy of your personal information.
• Rectify: Correct inaccuracies in your data.
• Delete: Request deletion of your data under certain circumstances.
• Object: Object to specific data processing activities.
• Withdraw Consent: Revoke consent for data processing at any time (this may affect the availability of certain services).

To exercise your rights, contact us at dpo@medsgo.ph.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and we encourage you to review the policy regularly.

Governing Law

This Privacy Policy and your use of our Platform and services are governed by the laws of the Philippines.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at dpo@medsgo.ph.